Privacy Policy

Carevus helps riders keep track of their non-emergency medical transportation (NEMT) rides and request trips from participating transportation operators. Carevus is not a transportation provider. Each trip is provided by an independent operator you choose, who has its own policies for the information it holds.

Monxt LLC operates Carevus and is responsible for the information described here.

Information you give us:

• Account details: your name, email address, phone number, and password, or the name and email shared when you sign in with Apple or Google.
• Trip details: pickup and drop-off addresses, dates and times, the type of assistance or vehicle you need, and notes you add for the operator.
• Information about a person you book for (for example, a family member or patient), when you book on their behalf.
• Health-related details only to the extent you provide them so the operator can transport you safely (for example, wheelchair or oxygen needs).
• Messages you send us, such as support requests.
• A profile photo, if you choose to add one.

Information collected automatically:

• Device and usage information, such as device type, operating system, app version, pages viewed, and IP address.
• Crash and error reports, used to keep the app working.
• Location, only if you allow it on your device, to help set a pickup address or show trip progress.
• A push-notification token, if you allow notifications.

Payments: when an operator asks you to pay, the payment is processed by Stripe on that operator’s account. We do not receive or store your full card number.

• To create and secure your account and sign you in.
• To send your trip requests to the operator you choose and show you your trips and their status.
• To send trip updates, payment links, and receipts by email, text message, or push notification.
• To provide support and respond to your requests.
• To maintain, secure, and improve Carevus, including fixing errors.
• To comply with legal obligations and enforce our Terms.

We do not sell your personal information. We share it only as follows:

• With the operator you book with, so they can provide and bill your trip. Operators are independent businesses and handle your information under their own policies.
• With service providers who run parts of Carevus for us under contract, such as cloud hosting (Amazon Web Services), sign-in (Auth0), payments (Stripe), email (SendGrid), text messages, maps and address lookup (Google Maps), image storage (Cloudinary), analytics (Google), and error monitoring (Sentry). They may use the information only to provide their services to us.
• When required by law or to protect the rights, safety, or property of riders, operators, or others.
• In a business transfer, such as a merger or sale of Monxt LLC, subject to this policy.

We keep your account information while your account is open. Trip and billing records may be kept longer where needed for the operator’s and our legal, tax, and record-keeping obligations. When information is no longer needed, we delete or de-identify it.

• You can view and update your account details in the app.
• You can turn off location access and push notifications in your device settings at any time.
• You can unsubscribe from marketing emails using the link in the email; trip-related messages are part of the service.

Delete your account: you can delete your account from within the app, or at app.carevus.com/account/deletion, or by emailing [email protected]. We delete your account information except what we must keep for legal or record-keeping reasons. Operators you have traveled with may keep their own trip records.

Depending on where you live, you may have the right to access, correct, or request a copy of your information. Contact [email protected] and we will respond as required by law.

We use administrative, technical, and physical safeguards — including encryption in transit and encryption of sensitive fields at rest — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Carevus is not directed to children under 13, and we do not knowingly collect their information to create accounts. A parent or guardian may book a ride for a child; in that case they provide the information and are responsible for it.

We may update this policy. We will post the new version here with a new effective date, and tell you in the app or by email when the changes are significant.

Questions about this policy or your information: Monxt LLC, [email protected].